Frequently Asked Questions
Everything you need to know about our luxury basics and sustainable style.
What materials do you use for your clothing?
We specialize in high-quality, sustainable fabrics. Our collections feature ultra-soft Tencel™ Micro Modals, luxury Italian cottons, and premium jersey blends designed for comfort and longevity.
How should I care for my Lavender Hill garments?
To maintain the softness and shape of your items, we recommend a cool machine wash at 30°C. Avoid tumble drying and iron on a low heat setting to preserve the natural fibers.
What is your return policy?
We offer a 28-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a return label.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
We provide a detailed size guide on every product page. Our items generally run true to size, but if you are between sizes, we recommend sizing up for a more relaxed fit.
Are your products ethically made?
Absolutely. We pride ourselves on ethical production, working only with small, family-run factories in Europe that ensure fair wages and safe working conditions for all employees.